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Shopping Centre Update

New Square’s utmost priority is to ensure the safety and wellbeing of its customers.

Latest Information – 5th November 2020

Following the latest government announcement, some stores will close for four weeks from Thursday 5th November 2020.

For a full list of which outlets remain open and those which will remain open for takeaway and click and collect services, please review our Covid-19 opening times

Car parks will remain open and parking charges still apply.

Please note that these may be subject to change at short notice.

Thank you,

New Square Shopping Centre – Centre Management Team

Store Measures

In light of this, a number of measures have been put in place at the shopping centre. We ask that everyone follows these to make their experience, and that of other shoppers, as safe and enjoyable as possible when they visit us.  By doing this, we will be able to continue supporting the needs of our community.

We would also ask that everyone is considerate to the centre’s staff, those working in the stores and to other shoppers when visiting us.  We so appreciate the support already received from local people during this challenging time. Published opening times may change at short notice as situations change, so we’d strongly recommend that you check our latest opening times before visiting us for the most up to date information.  These can be found on our website.

Social distancing

In line with government guidance, we would ask that visitors to the centre continue to practice social distancing and maintain a minimum 2m distance.

The centre has put in place stickers and posters along the mall as a reminder to continue to socially distance during your visit.

One way system

A one way system has been implemented throughout the centre to help maintain social distancing.  Individual shopping lanes have been created and floor stickers are in place to help guide visitors.

Visiting our stores

There will be a maximum number of people allowed into each store at one time (this number will vary according to that store’s individual policy) and the public will be asked to queue outside in a socially distanced manner until it’s their turn to enter the store. Floor stickers have been put in place to help people maintain a 2m distance whilst waiting.

We’d recommend bringing an umbrella with you in case of bad weather, as it’s likely to be necessary to queue outside some stores.

Hand washing

We would ask that you wash your hands regularly during your visit.

This can be done within the centre’s Public Toilets or at a number of Hand Sanitising Stations which have been installed at regular intervals along the mall.

Outdoor seating

All outdoor seating has been temporarily cordoned off or removed

Public Toilets

The public toilets at New Square are open for you to use. We have closed off some of the sinks and cubicles within the toilets to help maintain social distancing and we have also replaced the hand dryers with paper towel dispensers. 


Increased cleaning provisions have been put in place, with additional deep cleaning of public areas and toilet facilities to ensure the highest possible level of cleanliness throughout the centre.

Lifts and Escalators

One person at a time is allowed to use a lift and staff will use PPE when pressing buttons to operate the lift.   Escalators have been marked so only 1 step every 5 can be used to maintain social distancing.

New Square Staff

Our centre team will be on hand as always to help you during your visit and can advise on any queries you have.

Management staff, security, cleaners and other public facing members of the team will wear PPE including face masks and gloves whilst working on site to maintain their safely and the safety of others.

A full training programme has been implemented for staff, so they are able to carry out their work and continue to help the public, whilst maintaining social distancing.

Car parking

Parking is available on both the Tesco car park and Primark long-stay car park. Car parking charges are active on both car parks.

Bring Your Mask

As of Friday 24 July 2020 it became mandatory to wear a face covering in shops and supermarkets across England, so please bring your mask with you when you visit the centre.

We’d also recommend that visitors wear their mask in the public areas of the centre as well where possible.

Centre Update

In line with government guidance, some stores will close from Thursday 5th November until Wednesday 2nd December.

Click below for further information.

Please continue to follow government advice and keep safe while visiting us.

More information here