Latest Information
Keeping Customers Safe
Social distancing
Visiting our stores
Each store is able to determine its own policies and some may require mask wearing. Please get in touch with individual stores if you want to find out their policies in advance of your visit.
Hand washing
It is encouraged to wash your hands regularly during your visit. This can be done within the centre’s Public Toilets or at a number of Hand Sanitising Stations which have been installed at regular intervals along the mall.
Outdoor seating
Outdoor seating which was previously removed for people’s safety is now being reinstated at the centre to enhance people’s experience and to provide a place to rest for those who need it.
Cleaning
Enhanced cleaning provisions remain in place, with additional deep cleaning of public areas, toilet facilities and touch points to ensure the highest possible level of cleanliness throughout the centre.
New Square Staff
Our centre team will be on hand as always to help you during your visit and can advise on any queries you have.
Car Parking
Parking is available on both the Tesco car park and Primark long-stay car park. Car parking charges are active on both car parks.
Bring Your Mask
It is not mandatory to wear a face covering when visiting New Square, but we’d encourage people to bring their mask where possible to continue to help look after others in our community.
New Square’s upmost priority is to ensure the safety and wellbeing of its customers. We understand that you may have concerns about returning and want to reassure you that we’ve put in place all the necessary measures to help you safely enjoy everything the shopping centre has to offer.
Visit our Stores and Dining for our opening times.
Latest Information
From Monday 17 May 2021, restaurant and dining outlets will open for dine in, in addition to offering takeaway and delivery. Please review the latest opening times for our Stores and Dining venues for more information.
Keeping Customers Safe
A number of safety measures are currently in place at the shopping centre. We ask that everyone follows these to make their experience, and that of other shoppers, as safe and enjoyable as possible when they visit us. By doing this we will be able to continue supporting the needs of our community.
We would also ask that everyone is considerate to the centre’s staff, those working in the stores and to other shoppers when visiting us. Published opening times may change at short notice as situations change, so it is recommended that you check our Stores and Dining before visiting us for the most up to date information.
Social distancing
In line with government guidance, we would ask that visitors continue to practice social distancing and maintain a minimum 2m distance.
The centre has put in place stickers and posters along the mall as a reminder to continue to socially distance during your visit.
One way system
A one way system has been implemented throughout the centre to help maintain social distancing. Individual shopping lanes have been created and floor stickers are in place to help guide visitors.
Visiting our stores
There will be a maximum number of people allowed into each store at one time (this number will vary according to that store’s individual policy) and the public will be asked to queue outside in a socially distanced manner until it’s their turn to enter the store.
Floor stickers have been put in place to help people maintain a 2m distance whilst waiting. We’d recommend bringing an umbrella in case of bad weather, as you should be prepared to queue outside some stores.
Hand washing
We would ask that you wash your hands regularly during your visit.
This can be done within the centre’s Public Toilets or at a number of Hand Sanitising Stations which have been installed at regular intervals along the mall.
Outdoor seating
All outdoor seating remains temporarily cordoned off or removed.
Public Toilets
The public toilets at New Square are open for you to use. Some sinks and cubicles within the toilets are closed off to help maintain social distancing and hand dryers have been replaced with paper towel dispensers.
Cleaning
Enhanced cleaning provisions have been put in place, with additional deep cleaning of public areas, toilet facilities and touch points to ensure the highest possible level of cleanliness throughout the centre.
Lifts and Escalators
One person at a time is allowed to use a lift and staff will use PPE when pressing buttons to operate the lift. Escalators have been marked so only 1 step every 5 can be used to maintain social distancing.
New Square Staff
Our centre team will be on hand as always to help you during your visit and can advise on any queries you have.
Management staff, security, cleaners and other public facing members of the team will wear PPE including face masks and gloves whilst working on site to maintain their safely and the safety of others.
A full training programme has been implemented for staff, so they are able to carry out their work and continue to help the public, whilst maintaining social distancing.
Car parking
Parking is available on both the Tesco car park and Primark long-stay car park. Car parking charges are active on both car parks.
New Square Staff
Our centre team will be on hand as always to help you during your visit and can advise on any queries you have. Management staff, security, cleaners, and other public-facing members of the team will wear PPE including face masks and gloves whilst working on-site to maintain their safety and the safety of others.
A full training programme has been implemented for staff, so they are able to carry out their work and continue to help the public, whilst maintaining social distancing. Please don’t hesitate to ask a staff member if you have any queries during your visit.
Bring Your Mask
It is now mandatory to wear a face covering in shops and supermarkets across England, so please bring your mask with you when you visit the centre.
We’d also request that visitors wear their mask in the public areas of the centre as well where possible.
